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Instructional Learning Design - StorageMart
eLearning Modules 💻
Case Study Overview: Write and design curated learning content for training based on stakeholder interviews, feedback, and iteration.
# 1
CapEx MicroLearning and Manual
Client: StorageMart, Construction Department
Task: Provide a micro-learning alongside an interactive and easy to navigate PDF manual on the topic of Capital Expenditure for StorageMart's Regional Managers to navigate requesting and receiving CapEx approval.
End result: A micro-learning course to provide a quick overview for and navigate to the Construction Specs and manual stored in StorageMart's SharePoint page.
Click the links to see the project 👉🏼: A Quick Guide to the StorageMart CapEx Manual and see the Manual here.
Tools used: Articulate Rise 360, Adobe InDesign, Adobe Adobe Photoshop
# 2
Call Potential Leads: Training Guide 📞
Client: StorageMart, Sales Resource Center (SRC)
Task: Provide a course style learning focused on navigating CallPotential for effective lead management, curated for call representatives to review and highlight effective the most effective standard for operating procedures as outlined by the call center director.
End result: A in-depth course, chaptered to focus on the 3 best practive methods for call routing, with a PDF course take-way, for a call representative to review, alongside a quiz to reinforce key objectives for call routing, as outlined throughout the course methods.
Click the links to see the project 👉🏼: Call Potential Leads: Training Guide 📞
Tools used: Articulate Rise 360, Adobe InDesign, Adobe Adobe Photoshop, Microsoft Word
# 3
Understanding & Applying Walk-In Rates: A Customer-Focused Guide to StorageMart's SOP
Client: StorageMart, Sales Resource Center (SRC)
Task: Produce a micro-learning focusing on StorageMart's standard operating procedure for handling specifically Walk-In customer interactions, focusing on customer service around rates and managing the point of sales system.
End result: A well rounded micro-learning, emphasizing sales key points with takeaways and a gamification of customer interactions for managing the SOP as a store manager, for their walk-in customer sales and customer service management.
Click the links to see the project 👉🏼: Understanding & Applying Walk-In Rates: A Customer-Focused Guide to StorageMart's SOP
Tools used: Articulate Rise 360, Adobe InDesign, Adobe Adobe Photoshop, Microsoft Word
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